Privacy Policy
Effective date: May 5, 2025
1nysns (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, interact with our support team, or use our services, including when you opt in to receive SMS notifications.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, phone number, email address, physical address (if applicable).
- Service Information: Device identifiers, IP address, MAC address, network details, service logs.
- Communication History: Records of inquiries, support tickets, and correspondence (including SMS).
- Billing Data: Payment-related data collected through our billing partners (no credit card data stored directly).
2. How We Use Your Information
Your data is used to:
- Provide technical support and service delivery
- Schedule or confirm appointments and service windows
- Send system status updates, maintenance alerts, or account notifications
- Respond to your inquiries or support requests
- Comply with legal or contractual obligations
3. SMS Messaging Policy (10DLC Compliance)
If you provide your mobile phone number, we may send you SMS messages related to service status, appointment confirmations, system alerts, or other operational communications.
Opt-In Process
You will only receive SMS messages from us if you have explicitly opted in by signing a consent form during onboarding or by providing your number through a support request with clear SMS consent language.
Opt-Out Instructions
You can opt out of SMS messaging at any time by replying STOP to any message. For support, reply HELP or contact us at info@1nysns.com.
Message Frequency and Fees
Message frequency varies based on your interaction with our services. Standard message and data rates may apply according to your wireless carrier.
Data Usage
We do not sell, lease, or trade your mobile number. It is used exclusively for operational messaging as described.
4. Data Storage and Security
We implement technical and organizational measures to protect your information, including encryption, access controls, and regular audits. Your data is stored securely in cloud or on-premise systems managed by 1nysns or trusted partners.
5. Third-Party Services
We may use third-party services (e.g., SMS gateways, hosting providers) to facilitate operations. These services are contractually bound to handle your data in compliance with applicable privacy standards.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To make such a request, contact us at privacy@1nysns.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted to this page with a revised effective date.
8. Contact Us
If you have questions about this Privacy Policy or your data, please contact:
Privacy Officer
1nysns
Email: privacy@1nysns.com
Phone:
